How can I place an order?
To place an order, simply browse our website, select the desired products, and add them to your shopping cart. Proceed to the checkout page, provide the necessary information, and complete the payment process. Once your order is confirmed, you will receive an email notification.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other online payment systems. The available options will be displayed during the checkout process.
How long does shipping take?
Shipping times may vary depending on the shipping method chosen and your location. Estimated delivery times will be provided during the checkout process. Please note that unforeseen circumstances or carrier delays may affect the actual delivery date.
Do you offer international shipping?
Yes, we offer international shipping to select countries. However, please be aware that customs duties, taxes, and other import fees may apply. These charges are the responsibility of the recipient.
What is your return policy?
Please refer to our Refund and Returns Policy for detailed information on eligibility, return process, and refund procedures.
How can I track my order?
For eligible orders, we provide shipment tracking information. You will receive a tracking number along with shipping confirmation. You can track the progress of your shipment through the carrier’s website using the provided tracking number.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue by arranging a replacement, refund, or any necessary solution.
Can I cancel or modify my order?
We aim to process orders promptly; therefore, cancellations or modifications may not always be possible. Please contact our customer support as soon as possible if you need to cancel or modify your order, and we will do our best to accommodate your request.
How can I contact customer support?
You can reach our customer support team by info@thealliancetrade.com. We are here to assist you with any questions, concerns, or issues you may have.
Are there any promotions or discounts available?
We occasionally offer promotions, discounts, or special offers. Stay updated by subscribing to our newsletter or checking our website for any ongoing promotions.
If you have any additional questions or need further assistance, please don’t hesitate to contact our customer support.