At Alliance Trade, we want you to be completely satisfied with your purchase. We have established the following Refund and Returns Policy to ensure a smooth and hassle-free experience. Please read this policy carefully before making a purchase.
Eligibility for Returns:
Our policy covers eligible items for return within [number of days] days from the date of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. It should also include all accessories, manuals, and tags.
Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons, such as intimate apparel, perishable goods, or items explicitly marked as non-returnable.
Customized or personalized items may also be non-returnable unless they arrived damaged or defective.
Return Process:
If you would like to return an eligible item, please [provide specific instructions on how to initiate a return, such as contacting customer support or completing an online return form].
You may need to provide relevant information, such as order details, product description, and reason for return.
Once your return request is approved, you will receive further instructions on how to proceed.
Contact us at info@thealliancetrade.com for questions related to refunds and returns.
Refund:
Upon receipt and inspection of the returned item, we will notify you about the status of your refund.
If the return is approved, we will initiate a refund to your original payment method or provide store credit, as per your preference.
Please note that the refund amount may be subject to deductions for shipping fees, restocking fees, or applicable taxes.
Exchange:
If you wish to exchange an item for a different size, color, or variant, please follow the return process mentioned above and place a new order for the desired item.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support immediately.
We may require photographic evidence or other documentation to process your claim.
Once the damaged or defective item is verified, we will arrange for a replacement or issue a refund, including any shipping costs incurred.
Shipping Costs:
Unless the return is due to an error on our part or a defective item, the customer is responsible for return shipping costs.
Original shipping costs are non-refundable.
Exeptions:
In certain situations, we may offer alternative solutions, such as repair, replacement, or store credit, instead of a refund.
Please note that this Refund and Returns Policy does not affect your statutory rights as a consumer.
If you have any questions or need further assistance regarding returns or refunds, please contact our customer support. We are here to help and provide you with the best possible shopping experience.